Refund and Returns Policy

Last Updated:August 25, 2024

At “Cristora,” we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website.

Information We Collect:

  • Personal Information: Name, address, email, phone number.
  • Payment Information: Credit card details or bank account information (used solely for processing transactions).
  • Device and Browsing Information: IP address, browser type, and other session-related data.

How We Use Your Information:

  • To process your orders and manage your account.
  • To improve our services and personalize your shopping experience.
  • To send notifications regarding your orders, product updates, or special offers.

Sharing Your Information:

  • We do not sell or share your personal data with third parties except when necessary, such as with shipping providers or payment processors.

Your Rights:

  • You have the right to access, modify, or delete your personal information.
  • You can withdraw your consent for us to use your data at any time.

Data Security:

  • We use advanced security technologies to protect your data from unauthorized access.

Refunds

**Last Updated: August 25, 2024

At “Cristora,” we strive to ensure your complete satisfaction with your purchases. If you are not satisfied with your product, you can return it under the following conditions:

Return Conditions:

  • You can return the product within 14 days of receiving it.
  • The product must be in its original condition, unused, and with its original packaging.

Non-Returnable Items:

  • Customized or made-to-order products.
  • Products purchased under special promotions or discounts.

Return Process:

  • To initiate a return, please contact us via Email: contact@cristora.com or Phone:+212714870083
  • The customer is responsible for return shipping costs unless the product is defective.

Refunds:

  • Your refund will be processed after the returned product has been inspected. The process may take up to 10 business days.

3. Shipping and Delivery Policy

**Last Updated: August 25, 2024

We are committed to providing fast and reliable shipping to all our customers.

Shipping Options:

  • We offer various shipping options, including express shipping and international shipping.
  • Shipping costs are calculated based on the product’s weight and the delivery location.

Delivery Time:

  • Orders are processed and shipped within 2-3 business days.
  • Actual delivery time depends on your location and the chosen shipping method.

Shipping Delays:

  • In case of any unexpected delays, we will notify you promptly via email or phone.

Order Tracking:

You will receive a tracking number to monitor your shipment until it arrives.