INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Are all the minerals and stones you sell natural?

Yes, all the minerals and gemstones we offer are *100% natural*. We carefully select them from trusted sources to ensure the highest quality.

How can I check the quality of a product before purchasing?

We provide *high-resolution images* for each product along with a detailed description. You can also request additional pictures or a video by contacting us.

What payment methods do you accept?

- We accept payments via *Payoneer, bank transfer, and credit/debit cards*. More payment options will be available soon.

How are shipping costs calculated?

Shipping costs depend on *the weight, destination, and chosen courier service*. You can view the final shipping cost at checkout.

Can I track my order after purchasing?

Yes, once your order is shipped, we will send you a *tracking number* via email so you can monitor your shipment.

Can I request a custom or unavailable product?

- Yes, we offer *custom orders* for rare stones and minerals. Please contact us, and we will do our best to source your request.

How long does it take for my order to arrive?

Delivery times vary depending on your location and the shipping method chosen, but typically range between *5 to 21 days

Can I return a product if it does not meet my expectations?

Yes, you can return the product within *7 days* of receiving it, provided it is in its original condition. *Shipping costs are non-refundable

Do you offer discounts for bulk orders?

Yes, we provide *special discounts* for wholesale purchases. Please contact us for more details on bulk pricing and order conditions.

How can I contact you for assistance?

- You can reach us via *email (contact@cristora.com)* or through *WhatsApp* on our website, and we will respond as soon as possible.

INFORMATION ABOUT US

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